1. Appointment Policies

Booking and Deposits

• A $50 non-refundable deposit is required to secure all appointments
• Deposits will be applied toward the total cost of your service
• All appointments must be booked in advance through our authorized booking system
  

Cancellation and Rescheduling

• 48 hours advance notice is required to reschedule or cancel appointments
• Cancellations or rescheduling requests made with less than 48 hours notice will result in forfeiture of the $50 deposit
• Emergency situations will be considered on a case-by-case basis and require documentation
• Same-day cancellations or no-shows are not eligible for rescheduling without penalty
  

No-Show Policy

• Failure to appear for your scheduled appointment constitutes a no-show
• No-shows will result in immediate forfeiture of the $50 deposit
• If you have purchased a package, one session will be removed from your package in addition to deposit forfeiture
• Repeated no-shows may result in suspension of booking privileges
  

2. Payment and Refund Policy

Payment Terms

• Full payment is required at the time of service unless prior arrangements have been made
• We accept cash, credit cards, and debit cards
• Package deals must be paid in full at the time of purchase
  

Refund Policy

• All sales are final - NO REFUNDS will be issued for any services or packages
• This includes but is not limited to: completed services, package deals, deposits, and gift certificates
• Services cannot be transferred to another person
• Package sessions have expiration dates and unused sessions will not be refunded after expiration

3. Service Policies

Age Requirements

• Clients must be 18 years or older for all services
• Valid government-issued photo ID is required for all appointments
• Minors aged 16-17 may receive certain services with written parental consent and parent present
• Children up to 10 years old may wait in the designated waiting area but are NOT allowed in the treatment rooms 

Health and Safety

• Clients must disclose all medical conditions, medications, and allergies prior to service
• We reserve the right to refuse service if health conditions present contraindications
• Pregnant or nursing clients must obtain physician approval before receiving services
• Clients under the influence of drugs or alcohol will be refused service

Consultation Requirements

• New clients may require a consultation before certain procedures
• Consultation fees apply and are separate from service costs
• Service recommendations are based on individual assessment and professional judgment

4. Client Responsibilities

• Arrive on time for scheduled appointments (late arrivals may result in shortened service time)
• Follow all pre-care and aftercare instructions provided
• Inform staff immediately of any discomfort or adverse reactions during treatment
• Maintain appropriate behavior and respect for staff and other clients
• Keep personal belongings secure (Art Evo Studio is not responsible for lost or stolen items)

5. Package Terms

• Package deals are valid for 12 months from date of purchase unless otherwise specified
• Packages are non-transferable and non-refundable
• Package sessions must be used by the original purchaser only
• Unused sessions expire and hold no cash value after expiration date
• Package prices are subject to change; purchased packages honor original pricing

6. Liability and Disclaimers

Results and Expectations

• Individual results may vary and are not guaranteed
• Multiple sessions may be required to achieve desired results
• Results depend on individual factors including age, skin type, lifestyle, and adherence to aftercare

Limitation of Liability

• Art Evo Studio's liability is limited to the cost of services provided
• We are not liable for indirect, consequential, or punitive damages
• Clients assume inherent risks associated with aesthetic procedures

7. Privacy and Photography

• Client information is kept confidential in accordance with privacy laws
• Before and after photos may be taken for documentation and marketing purposes
• Written consent is required for use of client images in promotional materials
• Clients may opt out of photography at any time

8. Studio Policies

• Mobile phones should be silenced during treatments
• Food and beverages are not permitted in treatment areas
• Smoking and vaping are prohibited on the premises
• Children and additional guests are not permitted in treatment areas for safety reasons
• We reserve the right to refuse service or terminate treatment at our discretion

9. Gift Certificates

• Gift certificates are valid for 12 months from date of purchase
• Gift certificates are non-refundable and cannot be exchanged for cash
• Lost gift certificates cannot be replaced
• Gift certificate balances cannot be applied to gratuities

10. Modifications and Governing Law

• Art Evo Studio reserves the right to modify these terms at any time
• Updated terms will be posted on our website and take effect immediately
• These terms are governed by the laws of Ontario, Canada
• Any disputes will be resolved in the courts of Ontario